1^st lesson free

Armel

Rate 248 GHS
Response 1h

248 GHS/hr

1^st lesson free

English

IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme

English

Lesson location

- Online

About Armel

Results-driven IT Service Management & Service Delivery Leader with 22+ years of global experience driving ITIL-based service delivery, governance and continual improvement. Proven success in managing large IT operations, delivering Incident, Problem, Change, Service Request and Service Level Management and aligning IT services with business objectives. Skilled at stakeholder engagement, SLA/KPI governance, vendor management and digital transformation. Recognized for building high-performing teams, leading service transitions and optimizing IT processes across Asia, Australia and Europe.

About the lesson

Personal, 1-on-1 coaching and mentoring provide on key ITIL processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management. Instructions on writing clear and concise reports (e.g., Post-Incident Report, Root Cause Analysis Report, etc.), conducting preliminary triage and in-depth root cause investigations, etc.

Rates

Rate

248 GHS

Pack prices

5h: 1240 GHS
10h: 2480 GHS

free lessons

The first free lesson with Armel will allow you to get to know each other and clearly specify your needs for your next lessons.

online

GHS248/h

IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme

Lesson location

About Armel

About the lesson

Rates

Rate

Pack prices

free lessons

online

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IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme

Lesson location

About Armel

About the lesson

Rates

Rate

Pack prices

free lessons

online

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